000			04577nam a22004453i 4500
001			EBC5136347
003			MiAaPQ
005			20191009123151.0
006			m o d |
007			cr cnu||||||||
008			191009s2010 xx o ||||0 eng d
020			_a9780273732051 _q(electronic bk.)
020			_z9780273732044
035			_a(MiAaPQ)EBC5136347
035			_a(Au-PeEL)EBL5136347
035			_a(CaONFJC)MIL298353
035			_a(OCoLC)1024267192
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
050		4	_aHD57.7
082	0		_a658.4092
100	1		_aAnderson, Mark.
245	1	0	_aLeadership Book, The : _bHow to Deliver Outstanding Results.
250			_a1st ed.
264		1	_a : _bPearson Education UK, _c2010.
264		4	_c�2010.
300			_a1 online resource (313 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
490	1		_aFinancial Times
505	0		_aCover -- The Leadership Book -- Contents -- About the Author -- Acknowledgements -- Introduction -- Part 1 Your Leadership Self -- First Days in the Job -- Demeanour: Setting the Tone -- Leadership Principles -- Trusting Your Instincts -- Focusing on What Matters -- Managing Meetings -- Time Management -- You and Your Bossthis -- Part 2 Vision and Strategy: the Leadership Mantra -- Setting and Selling a Vision -- Leading Strategy -- International Markets and Strategy -- Leadership Priorities -- Part 3 Your Leadership Team -- Defining Your Leadership Team -- Managing Your Leadership Team -- 121S -- Your Team Is More Skilled Than You -- Team Members in Other Countries -- Part 4 Leading Your Organisation -- Credibility From Repetition -- Resistance to Change -- Process: Making the Right Things Happen At the Right Time -- Staff Meetings -- Collaborating With Sister Businesses -- Part 5 Leading Performance Excellence -- Managing Change -- People Performance Management -- Interpersonal Conflict -- The Difficult Interview -- Objectives and Incentives -- Part 6 Customers: Leading You -- The Importance of the Customer -- The Customer Journey 1: Customer Experience -- The Customer Journey 2: Technology Journey -- Sell! Sell! Sell! -- Part 7 Marketing: Leading the Market -- Marketing Is Everyone -- Branding and Organisational Identity -- Leading Product Development -- Internet Transformations -- Part 8 Suppliers and Partners: Leading Together -- Building Relationships -- Supplier Strategies -- Managing Costs -- Part 9 Learning: Leadership Development -- The Knowledge Premium -- Awaydays -- Seeking Feedback -- Part 10 Resources: the Leadership Toolkit -- Human Resources -- Technology Resources -- Learning Resources -- Index.
520			_aTHE BOOK YOU CAN RELY ON WHENEVER YOU FACE A LEADERSHIP CHALLENGE The demands of a leader can be many, varied and difficult. The Leadership Book picks out the 10 top challenges that leaders face on a daily basis and shows how to maximise the performance of leaders and their teams in each of these situations. Each of the 10 sections pins down:�         exactly what the issue is �         the challenges it can throw up �         key leadership actions for to take �         the measures of success �         the pitfalls to watch out for �         a leadership summary to give a quick overview of the highlights of each issue �         cross-references to related issuesA lifelong companion suitable for any leader, you can dip into sections as and when you need to deal with a particular issue, making for a must-have guide for you to refer back to again and again.
588			_aDescription based on publisher supplied metadata and other sources.
590			_aElectronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
655		4	_aElectronic books.
776	0	8	_iPrint version: _aAnderson, Mark _tLeadership Book, The : How to Deliver Outstanding Results _d : Pearson Education UK,c2010 _z9780273732044
797	2		_aProQuest (Firm)
830		0	_aFinancial Times
856	4	0	_uhttp://ezproxy01.ny.edu.hk:2048/login?url=https://ebookcentral.proquest.com/lib/ircp3g4/detail.action?docID=5136347 _zClick to View
999			_c36648 _d36648