| 000 | 02901nam a22003853i 4500 | ||
|---|---|---|---|
| 001 | EBC5138839 | ||
| 003 | MiAaPQ | ||
| 005 | 20191009123152.0 | ||
| 006 | m o d | | ||
| 007 | cr cnu|||||||| | ||
| 008 | 191009s2011 xx o ||||0 eng d | ||
| 020 |
_a9780273738084 _q(electronic bk.) |
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| 035 | _a(MiAaPQ)EBC5138839 | ||
| 035 | _a(Au-PeEL)EBL5138839 | ||
| 035 | _a(CaONFJC)MIL298370 | ||
| 035 | _a(OCoLC)1015876234 | ||
| 040 |
_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ |
||
| 100 | 1 | _aStevens, Debra. | |
| 245 | 1 | 0 | _aBrilliant Customer Service. |
| 250 | _a1st ed. | ||
| 264 | 1 |
_a : _bPearson Education UK, _c2011. |
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| 264 | 4 | _c�2010. | |
| 300 | _a1 online resource (209 pages) | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 505 | 0 | _aCover -- Brilliant Customer Service -- Contents -- About the Author -- Acknowledgements -- Introduction -- Chapter 1: Customers Have Changed -- Chapter 2: The Cornerstones of Brilliant Customer Service -- Chapter 3: Make 'Virtual' Service Brilliant Customer Service -- Chapter 4: Use the 'Emotional Scale' to Create Loyalty and Trust -- Chapter 5: Read Between the Lines - Silence Is Never Golden! -- Chapter 6: How to Handle Any Complaint -- Chapter 7: How to Say 'No' and Still Keep the Customer -- Chapter 8: How to Offer More -- Chapter 9: Seven Ways to 'Wow' Your Customers -- Conclusion -- Index. | |
| 520 | _aKeep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.BRILLIANT OUTCOMES� Identify your customers real needs and how best to meet them� Build trust and long term loyalty with your customers to stay ahead of the competition� Make sure you are remembered and recommended. | ||
| 588 | _aDescription based on publisher supplied metadata and other sources. | ||
| 590 | _aElectronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. | ||
| 655 | 4 | _aElectronic books. | |
| 776 | 0 | 8 |
_iPrint version: _aStevens, Debra _tBrilliant Customer Service _d : Pearson Education UK,c2011 |
| 797 | 2 | _aProQuest (Firm) | |
| 856 | 4 | 0 |
_uhttp://ezproxy01.ny.edu.hk:2048/login?url=https://ebookcentral.proquest.com/lib/ircp3g4/detail.action?docID=5138839 _zClick to View |
| 999 |
_c36689 _d36689 |
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