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| 100 | 1 | _aHo Kit-Wan. | |
| 245 | 1 | 0 |
_aApplicability of Kozan's Harmony Model of Conflict Management for Social Workers in Hong Kong (China) _h[electronic resource] / _cHo Kit-Wan. |
| 300 | _app. 26-38. | ||
| 520 | _aA qualitative study was carried out to test if Kozan's Harmony Model is applicable to professional social workers having both cultural and professional values, in Hong Kong, a collectivist society. The main causes of conflicts are identified and themes such as concern for relationship, face, observation of hierarchy, emotion expression, and third-party intervention are analyzed and discussed. Kozan's model seems not fully applicable to these professionals. Implications for professional practice and training are also suggested. | ||
| 538 | _aMode of access: Internet. | ||
| 653 | _aConflict management behavior, Harmony Model, social worker, values, service quality | ||
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_tAsia Pacific journal of social work and development. _g2008, Vol. 18, No.1 _x0218-5385 |
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| 856 |
_uhttp://ezproxy01.ny.edu.hk:2048/login?url=http://dx.doi.org/10.1080/21650993.2008.9756030 _zClick here to access full-text article |
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