| 000 | 00671nam a2200217z 4500 | ||
|---|---|---|---|
| 001 | co5813820 | ||
| 003 | local | ||
| 005 | 20140721142838.0 | ||
| 008 | 111110s2012 enk eng d | ||
| 020 | _a9780077131715 (pbk.) | ||
| 020 | _a0077131711 (pbk.) | ||
| 040 |
_aNhCcYBP _cNhCcYBP |
||
| 050 | 4 |
_aHD9980.5 _bS47 2012 |
|
| 245 | 0 | 0 |
_aServices marketing : _bintegrating customer focus across the firm. |
| 250 | _a2nd European ed. | ||
| 260 |
_aMaidenhead ; _aNew York : _bMcGraw-Hill Education, _cc2012. |
||
| 300 |
_axxv, 559 p. ; _c27 cm. |
||
| 650 | 0 |
_aService industries _xMarketing. _0(local)30823 |
|
| 700 | 1 |
_aWilson, Alan M. _0(local)30824 |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c6015 _d6015 |
||