| 000 | 01453pam a2200337 i 4500 | ||
|---|---|---|---|
| 001 | 2012046840 | ||
| 003 | NhCcYBP | ||
| 005 | 20170217151345.0 | ||
| 008 | 121130s2013 paua b 001 0 eng | ||
| 010 | _a 2012046840 | ||
| 020 | _a9781466636316 (hardcover) | ||
| 020 | _a1466636319 (hardcover) | ||
| 020 | _z9781466636323 (ebook) | ||
| 020 | _z9781466636330 (print & perpetual access) | ||
| 040 |
_aDLC _beng _erda _cDLC _dBTCTA _dOCLCO _dYDXCP _dNhCcYBP |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _bM158 2013 |
| 082 | 0 | 0 |
_a658.8/12 _223 |
| 245 | 0 | 0 |
_aManaging customer trust, satisfaction, and loyalty through information communication technologies / _cRiyad Eid, United Arab Emirates University, UAE. |
| 260 |
_aHershey, Pennsylvania : _bInformation Science Reference, _c[2013] |
||
| 300 |
_axxii, 405 pages : _billustrations ; _c29 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | _a"This book highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage"--Provided by publisher. | ||
| 650 | 0 |
_aCustomer relations _xManagement _xData processing. _0(local)32160 |
|
| 650 | 0 |
_aCustomer relations _xManagement _xComputer programs. _0(local)32161 |
|
| 700 | 1 |
_aEid, Riyad. _0(local)32162 |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c6625 _d6625 |
||