Lee Yan Fong Library

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Bolton, Robert, 1929-

People skills : how to assert yourself, listen to others, and resolve conflicts / Robert Bolton. - 1st Touchstone ed. - New York : Simon & Schuster, 1986. - xv, 300 p. : ill. ; 21 cm. - A Touchstone book . - Touchstone book. .

"A Touchstone book." Originally published: Englewood Cliffs, N.J. : Prentice-Hall, c1979. (A Spectrum book)

Includes bibliographical references (p. 280-295) and index.

Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three approaches to relationships -- Developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution -- Three essentials for effective communication -- Four steps to improved communication. Afterward:

ISBN: 067162248X 9780671622480

LCCN: 86006737

Subjects--Topical Terms:
Interpersonal relations.
Interpersonal communication.
Communication.
Interpersonal Relations.
Relations humaines.
Communication interpersonnelle.
Interpersonal communication.
Interpersonal relations.
Développement d'aptitudes.
Relations humaines.
Communication.

LC Class. No.: HM132 / B65 1986

Dewey Class. No.: 302.3/4

National Agricultural Library Call No.: HM132.B6 / 1986

National Library of Medicine Call No.: HM 132 B694 1986