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People skills : how to assert yourself, listen to others, and resolve conflicts /

by Bolton, Robert.
Material type: materialTypeLabelBookSeries: Touchstone book: Publisher: New York : Simon & Schuster, 1986Edition: 1st Touchstone ed.Description: xv, 300 p. : ill. ; 21 cm.ISBN: 067162248X; 9780671622480.Subject(s): Interpersonal relations | Interpersonal communication | Communication | Interpersonal Relations | Relations humaines | Communication interpersonnelle | Interpersonal communication | Interpersonal relations | Développement d'aptitudes | Relations humaines | Communication
Contents:
Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three approaches to relationships -- Developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution -- Three essentials for effective communication -- Four steps to improved communication.
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		HM132 B65 1986 (Browse shelf) Available 00016802
Total holds: 0

"A Touchstone book."

Originally published: Englewood Cliffs, N.J. : Prentice-Hall, c1979. (A Spectrum book)

Includes bibliographical references (p. 280-295) and index.

Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three approaches to relationships -- Developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution -- Three essentials for effective communication -- Afterward: Four steps to improved communication.

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG