Lee Yan Fong Library

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Madonik, Barbara G.

I hear what you say, but what are you telling me? : the strategic use of nonverbal communication in mediation / Barbara G. Madonik. - 1st ed. - San Francisco, Calif. : Jossey-Bass, c2001. - xxix, 287 p. ; 24 cm.

Includes bibliographical references (p. 267-273) and index.

ISBN: 0787957097 (alk. paper)

LCCN: 2001003015

Subjects--Topical Terms:
Body language.
Nonverbal communication.
Interpersonal communication.
Negotiation.

LC Class. No.: BF637.N66 / M34 2001