First impressions, lasting impressions : openings and closings you can count on! /
Dave Arch ; introduction by Bob Pike.
- San Francisco, Calif. : Minneapolis, Minn. : Jossey-Bass/Pfeiffer ; Creative Training Techniques Press, c1993.
- vi, 27, v, 40 p. : ill. ; 26 cm.
First impressions : openings you can count on -- Lasting impressions : closings you can count on.