Lee Yan Fong Library

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Wellington, Patricia.

Effective customer care / Pat Wellington. - London ; Philadelphia : Kogan Page, c2010. - xiv, 130 p. : ill. ; 22 cm. - Creating success . - Creating success. .

At head of title: The Sunday Times.

ISBN: 9780749460433 0749460431 9780749459987 (ebk) 0749459980 (ebk)

LCCN: 2009050536

Nat. Bib. No.: GBB037077 bnb

Nat. Bib. Agency Control No.: 015505384 Uk

Subjects--Topical Terms:
Customer relations.
Customer services.
Customer relations--Case studies.
Customer services--Case studies.

LC Class. No.: HF5415.5 / W449 2010

Dewey Class. No.: 658.8/12