Relationship marketing creating shareholder value / [electronic resource] :
Martin Christopher, Adrian Payne, David Ballantyne.
- Rev ed.
- Oxford : Butterworth-Heinemann, 2002.
- xvi, 242 p. : ill.
Previous ed.: 1991.
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.