Barker, Alan.
Improve Your Communication Skills. - 2nd ed. - 1 online resource (208 pages)
Cover -- Table of contents -- About this book -- 1 What is communication? -- The transmission model -- Understanding how we understand -- A new model of communication -- The three levels of understanding -- Conversation: the heart of communication -- 2 How conversations work -- What is a conversation? -- Why do conversations go wrong? -- Putting conversations in context -- Working out the relationship -- Setting a structure -- Managing behaviour -- 3 Seven ways to improve your conversations -- 1. Clarify your objective -- 2. Structure your thinking -- 3. Manage your time -- 4. Find common ground -- 5. Move beyond argument -- 6. Summarise often -- 7. Use visuals -- 4 The skills of enquiry -- Paying attention -- Treating the speaker as an equal -- Cultivating ease -- Encouraging -- Asking quality questions -- Rationing information -- Giving positive feedback -- 5 The skills of persuasion -- Character, logic and passion -- What's the big idea? -- Arranging your ideas -- Expressing your ideas -- Remembering your ideas -- Delivering effectively -- 6 Interviews: holding a formal conversation -- When is an interview not an interview? -- Preparing for the interview -- Structuring the interview -- Types of interview -- 7 Making a presentation -- Putting yourself on show -- Preparing for the presentation -- Managing the material -- Controlling the audience -- Looking after yourself -- Answering questions -- 8 Putting it in writing -- Writing for results -- Making reading easier -- Writing step by step -- Designing the document -- Writing a first draft -- Effective editing -- Writing for the web -- 9 Networking: the new conversation -- To network or not to network? -- Preparing to network -- The skills of networking conversations -- Following up and building your network -- Appendix: where to go from here.
Clear advice on every aspect of verbal and written communication in business, how to develop the necessary skills and why they are important.
9781282601079
Electronic books.
651.7
Improve Your Communication Skills. - 2nd ed. - 1 online resource (208 pages)
Cover -- Table of contents -- About this book -- 1 What is communication? -- The transmission model -- Understanding how we understand -- A new model of communication -- The three levels of understanding -- Conversation: the heart of communication -- 2 How conversations work -- What is a conversation? -- Why do conversations go wrong? -- Putting conversations in context -- Working out the relationship -- Setting a structure -- Managing behaviour -- 3 Seven ways to improve your conversations -- 1. Clarify your objective -- 2. Structure your thinking -- 3. Manage your time -- 4. Find common ground -- 5. Move beyond argument -- 6. Summarise often -- 7. Use visuals -- 4 The skills of enquiry -- Paying attention -- Treating the speaker as an equal -- Cultivating ease -- Encouraging -- Asking quality questions -- Rationing information -- Giving positive feedback -- 5 The skills of persuasion -- Character, logic and passion -- What's the big idea? -- Arranging your ideas -- Expressing your ideas -- Remembering your ideas -- Delivering effectively -- 6 Interviews: holding a formal conversation -- When is an interview not an interview? -- Preparing for the interview -- Structuring the interview -- Types of interview -- 7 Making a presentation -- Putting yourself on show -- Preparing for the presentation -- Managing the material -- Controlling the audience -- Looking after yourself -- Answering questions -- 8 Putting it in writing -- Writing for results -- Making reading easier -- Writing step by step -- Designing the document -- Writing a first draft -- Effective editing -- Writing for the web -- 9 Networking: the new conversation -- To network or not to network? -- Preparing to network -- The skills of networking conversations -- Following up and building your network -- Appendix: where to go from here.
Clear advice on every aspect of verbal and written communication in business, how to develop the necessary skills and why they are important.
9781282601079
Electronic books.
651.7
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG