Stevens, Debra.
Brilliant Customer Service. - 1st ed. - 1 online resource (209 pages)
Cover -- Brilliant Customer Service -- Contents -- About the Author -- Acknowledgements -- Introduction -- Chapter 1: Customers Have Changed -- Chapter 2: The Cornerstones of Brilliant Customer Service -- Chapter 3: Make 'Virtual' Service Brilliant Customer Service -- Chapter 4: Use the 'Emotional Scale' to Create Loyalty and Trust -- Chapter 5: Read Between the Lines - Silence Is Never Golden! -- Chapter 6: How to Handle Any Complaint -- Chapter 7: How to Say 'No' and Still Keep the Customer -- Chapter 8: How to Offer More -- Chapter 9: Seven Ways to 'Wow' Your Customers -- Conclusion -- Index.
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.BRILLIANT OUTCOMES� Identify your customers real needs and how best to meet them� Build trust and long term loyalty with your customers to stay ahead of the competition� Make sure you are remembered and recommended.
9780273738084
Electronic books.
Brilliant Customer Service. - 1st ed. - 1 online resource (209 pages)
Cover -- Brilliant Customer Service -- Contents -- About the Author -- Acknowledgements -- Introduction -- Chapter 1: Customers Have Changed -- Chapter 2: The Cornerstones of Brilliant Customer Service -- Chapter 3: Make 'Virtual' Service Brilliant Customer Service -- Chapter 4: Use the 'Emotional Scale' to Create Loyalty and Trust -- Chapter 5: Read Between the Lines - Silence Is Never Golden! -- Chapter 6: How to Handle Any Complaint -- Chapter 7: How to Say 'No' and Still Keep the Customer -- Chapter 8: How to Offer More -- Chapter 9: Seven Ways to 'Wow' Your Customers -- Conclusion -- Index.
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.BRILLIANT OUTCOMES� Identify your customers real needs and how best to meet them� Build trust and long term loyalty with your customers to stay ahead of the competition� Make sure you are remembered and recommended.
9780273738084
Electronic books.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG