Brilliant Customer Service. (Record no. 36689)

000 -LEADER
fixed length control field 02901nam a22003853i 4500
001 - CONTROL NUMBER
control field EBC5138839
003 - CONTROL NUMBER IDENTIFIER
control field MiAaPQ
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20191009123152.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION
fixed length control field m o d |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cnu||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 191009s2011 xx o ||||0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780273738084
-- (electronic bk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (MiAaPQ)EBC5138839
035 ## - SYSTEM CONTROL NUMBER
System control number (Au-PeEL)EBL5138839
035 ## - SYSTEM CONTROL NUMBER
System control number (CaONFJC)MIL298370
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)1015876234
040 ## - CATALOGING SOURCE
Original cataloging agency MiAaPQ
Language of cataloging eng
Description conventions rda
-- pn
Transcribing agency MiAaPQ
Modifying agency MiAaPQ
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Stevens, Debra.
245 10 - TITLE STATEMENT
Title Brilliant Customer Service.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc :
Name of publisher, distributor, etc Pearson Education UK,
Date of publication, distribution, etc 2011.
264 #4 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of publication, distribution, etc �2010.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (209 pages)
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Media type code c
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Carrier type code cr
Source rdacarrier
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Cover -- Brilliant Customer Service -- Contents -- About the Author -- Acknowledgements -- Introduction -- Chapter 1: Customers Have Changed -- Chapter 2: The Cornerstones of Brilliant Customer Service -- Chapter 3: Make 'Virtual' Service Brilliant Customer Service -- Chapter 4: Use the 'Emotional Scale' to Create Loyalty and Trust -- Chapter 5: Read Between the Lines - Silence Is Never Golden! -- Chapter 6: How to Handle Any Complaint -- Chapter 7: How to Say 'No' and Still Keep the Customer -- Chapter 8: How to Offer More -- Chapter 9: Seven Ways to 'Wow' Your Customers -- Conclusion -- Index.
520 ## - SUMMARY, ETC.
Summary, etc Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.BRILLIANT OUTCOMES�        Identify your customers real needs and how best to meet them�        Build trust and long term loyalty with your customers to stay ahead of the competition�        Make sure you are remembered and recommended.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on publisher supplied metadata and other sources.
590 ## - LOCAL NOTE (RLIN)
Local note Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Display text Print version:
Main entry heading Stevens, Debra
Title Brilliant Customer Service
Place, publisher, and date of publication : Pearson Education UK,c2011
797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN)
Corporate name or jurisdiction name as entry element ProQuest (Firm)
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://ezproxy01.ny.edu.hk:2048/login?url=https://ebookcentral.proquest.com/lib/ircp3g4/detail.action?docID=5138839
Public note Click to View

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