Lee Yan Fong Library

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Michelli, Joseph A., 1960-

The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli. - New York : McGraw-Hill, c2007. - xiv, 208 p. ; 22 cm.

Includes bibliographical references (p. 183-193) and index.

Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word.

ISBN: 0071477845 (alk. paper) 9780071477840

LCCN: 2006016788

Subjects--Corporate Names:
Starbucks Coffee Company.

Subjects--Topical Terms:
Success in business--Handbooks, manuals, etc.

LC Class. No.: HD9199 U54 / S736 2007

Dewey Class. No.: 658