High-tech, high-touch customer service : (Record no. 2896)

000 -LEADER
fixed length control field 01275cam a22003254a 4500
001 - CONTROL NUMBER
control field 17131484
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161206174643.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120123s2012 nyu b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2012001970
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814417904
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814417906
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn764337596
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Modifying agency BTCTA
-- BDX
-- IAD
-- YDXCP
-- OSU
-- BWX
-- VP@
-- DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number S6219 2012
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Solomon, Micah.
9 (RLIN) 3288
Authority record control number (local)60083
245 10 - TITLE STATEMENT
Title High-tech, high-touch customer service :
Remainder of title inspire timeless loyalty in the demanding new world of social commerce /
Statement of responsibility, etc Micah Solomon.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc American Management Association,
Date of publication, distribution, etc c2012.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 194 p. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 179-189) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 1705
Authority record control number (local)27408
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Technological innovations.
9 (RLIN) 3289
Authority record control number (local)60084
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty.
9 (RLIN) 1704
Authority record control number (local)31897
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Social media.
9 (RLIN) 1570
Authority record control number (local)29251
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Suppress in OPAC 0
Holdings
Date acquired Price effective from Date last seen Barcode Permanent Location Full call number Lost status Not for loan Source of acquisition Shelving location Current Location Source of classification or shelving scheme Koha item type Damaged status
2012-06-212012-07-192012-07-1900001002Lee Yan Fong LibraryHF5415.5 S6219 2012  YBP Library ServicesLibrary CollectionLee Yan Fong Library Book 
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG