Normal view MARC view ISBD view

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /

by Solomon, Micah.
Material type: materialTypeLabelBookPublisher: New York : American Management Association, c2012Description: xiii, 194 p. ; 24 cm.ISBN: 9780814417904; 0814417906.Subject(s): Customer services | Customer services -- Technological innovations | Customer loyalty | Social media
No physical items for this record

Includes bibliographical references (p. 179-189) and index.

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG