The service profit chain : (Record no. 31661)

000 -LEADER
fixed length control field 00890nam a22002657a 4500
003 - CONTROL NUMBER IDENTIFIER
control field NY
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190920103955.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190920s1997 nyua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0684832569
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780684832562
040 ## - CATALOGING SOURCE
Transcribing agency NY
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number H47 1997
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.
245 14 - TITLE STATEMENT
Title The service profit chain :
Remainder of title how leading companies link profit and growth to loyalty, satisfaction, and value /
Statement of responsibility, etc James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc Free Press,
Date of publication, distribution, etc c1997.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 301 p. :
Other physical details ill. ;
Dimensions 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Employee loyalty.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Industrial productivity.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sasser, W. Earl.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Schlesinger, Leonard A.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Current Location Date acquired Lost status Date last seen Full call number Barcode Damaged status Not for loan Source of classification or shelving scheme Koha item type Price effective from Shelving location Permanent Location
Lee Yan Fong Library2019-09-20 2019-09-20HF5415.5 H47 199700009860   Book2019-09-20Library CollectionLee Yan Fong Library
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG