Customer relationship management using business intelligence. (Record no. 6170)

000 -LEADER
fixed length control field 00644nam a2200205z 4500
001 - CONTROL NUMBER
control field co5398139
003 - CONTROL NUMBER IDENTIFIER
control field local
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140721142841.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120921s2012 enk eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781443840798 (hardback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1443840793 (hardback)
040 ## - CATALOGING SOURCE
Original cataloging agency NhCcYBP
Transcribing agency NhCcYBP
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number S78 2012
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Sturdy, Graham R.
Authority record control number (local)31176
245 00 - TITLE STATEMENT
Title Customer relationship management using business intelligence.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Newcastle upon Tyne :
Name of publisher, distributor, etc Cambridge Scholars Pub.,
Date of publication, distribution, etc 2012.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 397 p. ;
Dimensions 22 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management.
Authority record control number (local)31177
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Source of classification or shelving scheme Full call number Source of acquisition Barcode Current Location Permanent Location Price effective from Damaged status Not for loan Koha item type Shelving location Date acquired Lost status Date last seen
 HF5415.5 S78 2012YBP Library Services00006990Lee Yan Fong LibraryLee Yan Fong Library2013-04-19  BookLibrary Collection2013-04-08 2013-04-19

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG