Customer relationship management using business intelligence. (Record no. 6170)

000 -LEADER
fixed length control field	00644nam a2200205z 4500
001 - CONTROL NUMBER
control field	co5398139
003 - CONTROL NUMBER IDENTIFIER
control field	local
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20140721142841.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	120921s2012 enk eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781443840798 (hardback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	1443840793 (hardback)
040 ## - CATALOGING SOURCE
Original cataloging agency	NhCcYBP
Transcribing agency	NhCcYBP
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	S78 2012
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Sturdy, Graham R.
Authority record control number	(local)31176
245 00 - TITLE STATEMENT
Title	Customer relationship management using business intelligence.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	Newcastle upon Tyne :
Name of publisher, distributor, etc	Cambridge Scholars Pub.,
Date of publication, distribution, etc	2012.
300 ## - PHYSICAL DESCRIPTION
Extent	xiv, 397 p. ;
Dimensions	22 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer relations
General subdivision	Management.
Authority record control number	(local)31177
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type	Book

Holdings
Source of classification or shelving scheme	Full call number	Source of acquisition	Barcode	Current Location	Permanent Location	Price effective from	Damaged status	Not for loan	Koha item type	Shelving location	Date acquired	Lost status	Date last seen
	HF5415.5 S78 2012	YBP Library Services	00006990	Lee Yan Fong Library	Lee Yan Fong Library	2013-04-19			Book	Library Collection	2013-04-08		2013-04-19

Lee Yan Fong Library