Managing customer trust, satisfaction, and loyalty through information communication technologies / (Record no. 6625)

000 -LEADER
fixed length control field 01453pam a2200337 i 4500
001 - CONTROL NUMBER
control field 2012046840
003 - CONTROL NUMBER IDENTIFIER
control field NhCcYBP
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170217151345.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 121130s2013 paua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2012046840
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781466636316 (hardcover)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1466636319 (hardcover)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 9781466636323 (ebook)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 9781466636330 (print & perpetual access)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Description conventions rda
Transcribing agency DLC
Modifying agency BTCTA
-- OCLCO
-- YDXCP
-- NhCcYBP
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number M158 2013
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 23
245 00 - TITLE STATEMENT
Title Managing customer trust, satisfaction, and loyalty through information communication technologies /
Statement of responsibility, etc Riyad Eid, United Arab Emirates University, UAE.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Hershey, Pennsylvania :
Name of publisher, distributor, etc Information Science Reference,
Date of publication, distribution, etc [2013]
300 ## - PHYSICAL DESCRIPTION
Extent xxii, 405 pages :
Other physical details illustrations ;
Dimensions 29 cm
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
520 ## - SUMMARY, ETC.
Summary, etc "This book highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage"--Provided by publisher.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management
-- Data processing.
Authority record control number (local)32160
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management
-- Computer programs.
Authority record control number (local)32161
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Eid, Riyad.
Authority record control number (local)32162
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Lost status Full call number Date acquired Date last seen Source of acquisition Current Location Barcode Shelving location Price effective from Koha item type Damaged status Source of classification or shelving scheme Permanent Location Not for loan
 HF5415.5 M158 20132013-04-082013-04-29YBP Library ServicesLee Yan Fong Library00008712Library Collection2013-04-29Book  Lee Yan Fong Library 
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG