Item type | Location | Call number | Status | Date due | Barcode | Item holds |
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Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HD66 N543 2006 (Browse shelf) | Available | 00023740 |
HD66 M5437 2007 c.2 More quick team-building activities for busy managers : | HD66 M544 2004 Quick team-building activities for busy managers : | HD66 M67 1995 How to lead a winning team / | HD66 N543 2006 Lunch and learn : | HD66 N548 1998 More team games for trainers / | HD66 N55 1993 Team games for trainers / | HD66 P348 2001 Team workout : |
"An Essential Tools Resource"--back cover.
Communication. e-Communication -- Feedback -- Information -- Listening. Customer Service. Customer differentiation -- Customer expectations -- Customer satisfaction -- Customer service training -- Customer training. Performance. Change -- Ethics -- Goals -- Priorities -- Recognition and rewards. Problem solving. Conflict management -- Creativity -- Self-directed learning -- Time management -- Valuing differences. Teams. Alignment -- Building a team -- Needs of team members -- Strategies of teamwork -- Team resources -- Team vision.
Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All of the book's activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.