Do you want to keep your customers forever? /
by
Pine, B. Joseph
; Peppers, Don; Rogers, Martha.
Material type: 
BookSeries: Harvard business review classics: Publisher: Boston, Mass. : Harvard Business Press, c2009Description: v, 85 p. ; 17 cm.ISBN: 9781422140277 (pbk.); 142214027X (pbk.).Uniform titles: Harvard business review.Subject(s): Customer equity | Customer loyalty | Customer services
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.527 P56 2009 (Browse shelf) | Available | 00000807 |
Total holds: 0
Browsing Lee Yan Fong Library Shelves , Shelving location: Library Collection Close shelf browser
| HF5415.525 J36 2012 The commitment engine : | HF5415.525 P43 2012 The loyalty leap : | HF5415.527 M33 2013 Crafting the customer experience for people not like you : | HF5415.527 P56 2009 Do you want to keep your customers forever? / | HF5415.55 F84 2012 Brand advocates : | HF5415.55 S757 2012 The book of business awesome : | HF5415.55 S76 2012 UnMarketing : |
"Originally published in Harvard business review in March 1995"--T.p. verso.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG