Customer service : skills for success /
by
Lucas, Robert W
.
Material type: 
BookSeries: Connect, learn, succeed.Publisher: New York : McGraw-Hill, c2012Edition: 5th ed.Description: xix, 394 p. : ill. ; 26 cm.ISBN: 9780073397115 (pbk. : alk. paper); 0073397113 (pbk. : alk. paper).Subject(s): Customer services
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.5 L83 2012 (Browse shelf) | Available | 00001263 |
Total holds: 0
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| HF5415.5 L33 2013 Social CRM for dummies. | HF5415.5 L47 2006 叫好叫座 : | HF5415.5 L67712 2014 靠10%顧客賺翻天的曲線法則 : | HF5415.5 L83 2012 Customer service : | HF5415.5 M158 2013 Managing customer trust, satisfaction, and loyalty through information communication technologies / | HF5415.5 R63 2013 Service-ability : | HF5415.5 S448 2012 The intention economy : |
Includes bibliographical references and index.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG