Conflict 101 [electronic resource] : a manager's guide to resolving problems so everyone can get back to work /
by Shearouse, Susan H; ProQuest (Firm).
Material type:
BookPublisher: New York : American Management Association, 2011Description: viii, 264 p. : ill.ISBN: ; ; .Other title: Conflict one hundred one; Conflict one hundred and one.Subject(s): Conflict management | Interpersonal relations | Electronic booksOnline resources: Click to View
Contents:
pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together.
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Includes bibliographical references and index.
pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
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Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG