This study explores the experiences and perspectives of service providers with regard to the process of psychological self-sufficiency (PSS) among students in the Health Profession Opportunity Grants (HPOG) program. Based on a social work theory of PSS as our organizing framework, combined qualitative content analysis (inductive to deductive) was conducted with two service provider focus groups (n = 16) and three student focus groups (n = 27). The overarching theme of nontraditional, student-centered, holistic staff approaches which lead to the pathway from uncovering perceived employment barriers to discovering employment hope emerged with four phenomenological categories. The findings supported the adaptations of service providers’ different roles when providing student-centered approach in service delivery to reach maximal PSS for a better outcome in case management.

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