Includes index.

Section 1. Managing up : Managing your boss: build a strong partnership with your boss by clarifying her priorities and your needs / Linda A. Hill and Kent Lineback -- Winning over your new boss: make yourself indispensable / Lew McCreary -- Steps for presenting problems or opportunities to your boss: get the support and resources you need to advance your agenda -- Manage up with your mentor's guidance: your mentor can help you build a better relationship with your boss / Jeanne C. Meister -- Change the way you persuade: tailor your idea to your audience / Gary A. Williams and Robert B. Miller -- Get to know your boss's boss: accelerate your career / Priscilla Claman -- How to make your boss look good, without becoming a sycophant: sell your boss to his boss / Michael Schrage -- Stop being micromanaged: and start focusing your boss on the big picture / Amy Gallo -- Dealing with your incompetent boss: turn your boss's weaknesses into opportunities for you to shine / Amy Gallo -- Coping with a conflict-averse boss: make bad news bearable so your boss won't run for the hills / Anne Field -- How to give your boss feedback: without putting your career in jeopardy / Amy Gallo -- Managing multiple bosses: meet their competing demands without getting caught in the middle / Amy Gallo -- Section 2. Managing across : What makes a leader?: Polish your people skills by focusing on your colleagues' priorities and pressures, not your own / Daniel Goleman -- The discipline of teams: how to lead a group of people who don't report to you / Jon R. Katzenbach and Douglas K. Smith -- Managing remote relationships: what it takes to collaborate with people you don't see every day / Karen Dillon -- A smarter way to network: build a strong support system for your next crisis or opportunity / Rob Cross and Robert Thomas -- How to deal with office politics: focus on mutual advantage / Linda A. Hill and Kent Lineback -- Make your enemies your allies: three steps to reversing a rivalry at work / Brian Uzzi and Shannon Dunlap -- The necessary art of persuasion: win people over by establishing credibility, discovering common ground, sharing vivid stories, and developing an emotional connection / Jay A. Conger -- Three ways not to persuade: avoid these common mistakes / Jay A. Conger -- Harnessing the science of persuasion: influence your colleagues by appealing to basic needs such as reciprocity and their desire to be liked / Robert B. Cialdini -- How to get your colleagues' attention: frame your message to your colleagues immediately see what you need from them and why / Amy Gallo -- Collaborating across generations: work more effectively with boomers, Xers, and Ys / Tamara Erickson -- When the direct approach backfires, try indirect influence: what they don't teach you in business school / Martha Craumer.