Lee Yan Fong Library

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Carlaw, Peggy.

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Customer service training games Peggy Carlaw, Vasudha Kathleen Deming. - New York : McGraw-Hill, c1999. - xiv, 209 p. : ill. ; 24 cm.

ISBN: 0070779740 (pbk.)

LCCN: 98067041

Subjects--Topical Terms:
Employees--Training of.
Customer services--Management.

LC Class. No.: HF5549.5.T7 / C295 1999