The big book of customer service training games : (Record no. 16848)

000 -LEADER
fixed length control field 00860cam a2200241 a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20160725122754.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 981030s1999 nyua 000 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 98067041
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070779740 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency XLJ
Transcribing agency XLJHKP
Modifying agency ORU
-- UKM
049 ## - LOCAL HOLDINGS (OCLC)
Holding library HKPA
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5549.5.T7
Item number C295 1999
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Carlaw, Peggy.
245 14 - TITLE STATEMENT
Title The big book of customer service training games :
Remainder of title quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /
Statement of responsibility, etc Peggy Carlaw, Vasudha Kathleen Deming.
246 30 - VARYING FORM OF TITLE
Title proper/short title Customer service training games
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill,
Date of publication, distribution, etc c1999.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 209 p. :
Other physical details ill. ;
Dimensions 24 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Employees
General subdivision Training of.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Deming, Vasudha kathleen.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Barcode Permanent Location Price effective from Full call number Current Location Date acquired Shelving location Date last seen Source of classification or shelving scheme Koha item type Source of acquisition Damaged status Lost status Not for loan
00023269Lee Yan Fong Library2016-07-25HF5549.5.T7 C295 1999Lee Yan Fong Library2016-07-25Library Collection2016-07-25 BookDonated by Dr. Choy   
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG