Parmenter, David.

Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter. - 2nd ed. - Hoboken, N.J. : John Wiley & Sons, c2010. - xix, 299 p. : ill. ; 24 cm.

Includes bibliographical references and index.

Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.

"Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.

9780470545157 (cloth) 0470545151 (cloth)


GBA9A1931 bnb GBA685694 dnb

015397258 Uk

Performance technology.
Performance standards.
Organizational effectiveness.

HF5549.5 P37 / P37 2010


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