Key performance indicators : developing, implementing, and using winning KPIs /
- 2nd ed.
- Hoboken, N.J. : John Wiley & Sons, c2010.
- xix, 299 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
"Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.