|Item type||Location||Call number||Status||Date due||Barcode||Item holds|
Lee Yan Fong LibraryLibrary Collection
Lee Yan Fong Library
|HF5549.5 P37 P37 2010 (Browse shelf)||Available||00000343|
Includes bibliographical references and index.
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
"Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.