Lee Yan Fong Library

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Brown, Stanley A., 1946-

Total quality service : how organizations use it to create a competitive advantage / Stanley A. Brown. - Scarborough, Ont. : Prentice-Hall Canada, 1992. - xii, 258 p. : ill. ; 24 cm.

ISBN: 013923392X 9780139233920

Subjects--Topical Terms:
Service industries--Quality control.

LC Class. No.: HF5415.5 / B76 1992