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Total quality service : how organizations use it to create a competitive advantage /

by Brown, Stanley A.
Material type: materialTypeLabelBookPublisher: Scarborough, Ont. : Prentice-Hall Canada, 1992Description: xii, 258 p. : ill. ; 24 cm.ISBN: 013923392X; 9780139233920.Subject(s): Service industries -- Quality control
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		HF5415.5 B76 1992 (Browse shelf) Available 00029268
Total holds: 0

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG