Robson, Kevin.

Service-ability : create a customer centric culture and gain competitive advantage. - Chichester, West Sussex : John Wiley & Sons, 2013. - xvi, 261 p. ; 24 cm.

9781118345566 (hbk.) 1118345568 (hbk.)


Customer services.

HF5415.5 / R63 2013
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
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