Service-ability : (Record no. 5929)

000 -LEADER
fixed length control field	00640nam a2200205z 4500
001 - CONTROL NUMBER
control field	co5582364
003 - CONTROL NUMBER IDENTIFIER
control field	local
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20161228170749.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	120702s2013 enk eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781118345566 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	1118345568 (hbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency	NhCcYBP
Transcribing agency	NhCcYBP
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	R63 2013
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Robson, Kevin.
Authority record control number	(local)30594
245 00 - TITLE STATEMENT
Title	Service-ability :
Remainder of title	create a customer centric culture and gain competitive advantage.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	Chichester, West Sussex :
Name of publisher, distributor, etc	John Wiley & Sons,
Date of publication, distribution, etc	2013.
300 ## - PHYSICAL DESCRIPTION
Extent	xvi, 261 p. ;
Dimensions	24 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer services.
Authority record control number	(local)27408
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type	Book

Holdings
Barcode	Lost status	Not for loan	Current Location	Price effective from	Koha item type	Source of acquisition	Date acquired	Source of classification or shelving scheme	Permanent Location	Full call number	Shelving location	Date last seen	Damaged status
00006296			Lee Yan Fong Library	2013-04-12	Book	YBP Library Services	2013-04-01		Lee Yan Fong Library	HF5415.5 R63 2013	Library Collection	2013-04-12

Lee Yan Fong Library