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Dasu, Sriram.

The customer service solution : managing emotions, trust, and control to win your customer's business / Sriram Dasu and Richard B. Chase. - New York : McGraw-Hill Education, [2013] - xvi, 223 pages : illustrations ; 24 cm

Includes bibliographical references and index.

ISBN: 9780071809931 (hbk. : alk. paper) 0071809937 (hbk. : alk. paper)

LCCN: 2013006925

Subjects--Topical Terms:
Customer relations.
Customer services.
Service industries--Management.

LC Class. No.: HF5415.5 / D175 2013

Dewey Class. No.: 658.8/12