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The customer service solution : managing emotions, trust, and control to win your customer's business /

by Dasu, Sriram; Chase, Richard B.
Material type: materialTypeLabelBookPublisher: New York : McGraw-Hill Education, [2013]Description: xvi, 223 pages : illustrations ; 24 cm.ISBN: 9780071809931 (hbk. : alk. paper); 0071809937 (hbk. : alk. paper).Subject(s): Customer relations | Customer services | Service industries -- Management
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		HF5415.5 D175 2013 (Browse shelf) Available 00009806
Total holds: 0

Includes bibliographical references and index.

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG