The customer service solution : (Record no. 8422)

000 -LEADER
fixed length control field 01154cam a2200313 i 4500
001 - CONTROL NUMBER
control field 2013006925
003 - CONTROL NUMBER IDENTIFIER
control field DLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170217140858.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130301s2013 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2013006925
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071809931 (hbk. : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071809937 (hbk. : alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Description conventions rda
Language of cataloging eng
Transcribing agency DLC
Modifying agency IG#
-- OCLCO
-- BDX
-- UKMGB
-- YDXCP
-- CLE
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number D175 2013
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Dasu, Sriram.
Authority record control number (local)36566
245 14 - TITLE STATEMENT
Title The customer service solution :
Remainder of title managing emotions, trust, and control to win your customer's business /
Statement of responsibility, etc Sriram Dasu and Richard B. Chase.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill Education,
Date of publication, distribution, etc [2013]
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 223 pages :
Other physical details illustrations ;
Dimensions 24 cm
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
Authority record control number (local)30005
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
Authority record control number (local)27408
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Management.
Authority record control number (local)33761
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Chase, Richard B.
Authority record control number (local)36316
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Current Location Koha item type Permanent Location Date acquired Lost status Price effective from Full call number Barcode Date last seen Damaged status Source of classification or shelving scheme Not for loan Source of acquisition Shelving location
Lee Yan Fong LibraryBookLee Yan Fong Library2013-08-27 2013-09-12HF5415.5 D175 2013000098062013-09-12   YBP Library ServicesLibrary Collection
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG