Services marketing : (Record no. 6015)

000 -LEADER
fixed length control field 00671nam a2200217z 4500
001 - CONTROL NUMBER
control field co5813820
003 - CONTROL NUMBER IDENTIFIER
control field local
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140721142838.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 111110s2012 enk eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780077131715 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0077131711 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency NhCcYBP
Transcribing agency NhCcYBP
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number S47 2012
245 00 - TITLE STATEMENT
Title Services marketing :
Remainder of title integrating customer focus across the firm.
250 ## - EDITION STATEMENT
Edition statement 2nd European ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Maidenhead ;
-- New York :
Name of publisher, distributor, etc McGraw-Hill Education,
Date of publication, distribution, etc c2012.
300 ## - PHYSICAL DESCRIPTION
Extent xxv, 559 p. ;
Dimensions 27 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
Authority record control number (local)30823
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Wilson, Alan M.
Authority record control number (local)30824
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Koha item type Full call number Permanent Location Date last seen Date checked out Price effective from Date acquired Source of acquisition Current Location Shelving location Not for loan Total Checkouts Source of classification or shelving scheme Barcode Damaged status Lost status
BookHD9980.5 S47 2012Lee Yan Fong Library2016-03-072016-02-292013-04-152013-04-02YBP Library ServicesLee Yan Fong LibraryLibrary Collection 1 00005764  
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG