Item type | Location | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HM132 B65 1986 (Browse shelf) | Available | 00016802 |
HM101 W464 2000 文化感覺 : | HM131 F685 1990 Group dynamics / | HM131 H3713 1977 Group theory for social workers : | HM132 B65 1986 People skills : | HM132 F64 1990 Social skills at work / | HM132 F641 1994 溝通技巧 / | HM132 H8323 1996 自我與人際溝通 / |
"A Touchstone book."
Originally published: Englewood Cliffs, N.J. : Prentice-Hall, c1979. (A Spectrum book)
Includes bibliographical references (p. 280-295) and index.
Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three approaches to relationships -- Developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution -- Three essentials for effective communication -- Afterward: Four steps to improved communication.