"Originally published in slightly different form by Random House, Inc., in 1998."--T.p. verso.

Reading readiness: preparing for the challenge of reading people -- Discovering patterns: learning to see the forest, not just the trees -- First impressions: reading physical appearance and body language -- Scanning the environment: seeing people in context -- It's not what you say, it's how you say it: learning to hear more than just words -- Learning to ask the right questions, and listen to the answers -- Why did you put it that way? Finding the hidden meanings in everyday communication -- Actions speak louder that words: recognizing the revealing nature of behavior -- Sometimes things aren't what they appear to be: spotting exceptions to the rules -- Listening to your inner voice: the power of intuition -- Looking in the mirror: reading how others are reading you -- Need for S.P.E.E.D.: making snap judgements that make sense.