Normal view MARC view ISBD view

Effective customer care /

by Wellington, Patricia.
Material type: materialTypeLabelBookSeries: Creating success: Publisher: London ; Philadelphia : Kogan Page, c2010Description: xiv, 130 p. : ill. ; 22 cm.ISBN: 9780749460433; 0749460431; 9780749459987 (ebk); 0749459980 (ebk).Subject(s): Customer relations | Customer services | Customer relations -- Case studies | Customer services -- Case studiesOnline resources: Contributor biographical information | Publisher description | Table of contents only
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection
HF5415.5 W449 2010 (Browse shelf) Available 00000844
Total holds: 0
Browsing Lee Yan Fong Library Shelves , Shelving location: Library Collection Close shelf browser
HF5415.5 T65 2013 Service failure : HF5415.5 V375 2013 Practical zendesk administration : HF5415.5 W385 2013 The ten principles behind great customer experiences / HF5415.5 W449 2010 Effective customer care / HF5415.5 W479 1996 The quest for quality : HF5415.52 C66 2012 Complaint management excellence : HF5415.525 J36 2012 The commitment engine :

At head of title: The Sunday Times.


Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG