High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /
by
Solomon, Micah
.
Material type: 
BookPublisher: New York : American Management Association, c2012Description: xiii, 194 p. ; 24 cm.ISBN: 9780814417904; 0814417906.Subject(s): Customer services | Customer services -- Technological innovations | Customer loyalty | Social media
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.5 S6219 2012 (Browse shelf) | Available | 00001002 |
Total holds: 0
Browsing Lee Yan Fong Library Shelves , Shelving location: Library Collection Close shelf browser
| HF5415.5 R63 2013 Service-ability : | HF5415.5 S448 2012 The intention economy : | HF5415.5 S5194 2011 Customer service : | HF5415.5 S6219 2012 High-tech, high-touch customer service : | HF5415.5 S78 2012 Customer relationship management using business intelligence. | HF5415.5 T46 2013 Anticipate : | HF5415.5 T65 2013 Service failure : |
Includes bibliographical references (p. 179-189) and index.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG