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Customer service training 101 [electronic resource] : quick and easy techniques that get great results /

by Evenson, Renee; ProQuest (Firm).
Material type: materialTypeLabelBookPublisher: New York : AMACOM, c2005Description: ix, 207 p.ISBN: .Subject(s): Customer relations | Customer services | Employees -- Training of | Electronic booksOnline resources: Click to View
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Includes index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
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