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Do you want to keep your customers forever?
by Pine, B. Joseph;
Peppers, Don;
Rogers, Martha.
Material type:  Book; Format:
print
; Literary form:
not fiction
Publisher: Boston, Mass. : Harvard Business Press, c2009Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.527 P56 2009.
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Effective customer care
by Wellington, Patricia.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: London ; Philadelphia : Kogan Page, c2010Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 W449 2010.
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The intention economy : when customers take charge
by Searls, Doc.
Material type: Book; Format:
print
bibliography
 ; Literary form:
not fiction
Publisher: Boston, Mass. : Harvard Business Review Press, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 S448 2012.
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Complaint management excellence : creating customer loyalty through service recovery
by Cook, Sarah.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: London ; Philadelphia : Kogan Page, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.52 C66 2012.
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High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
by Solomon, Micah.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : American Management Association, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 S6219 2012.
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Customer service : new rules for a social media world
by Shankman, Peter.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Indianapolis, Ind. : Que, c2011Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 S5194 2011.
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The Apple experience : the secrets of delivering insanely great customer service
by Gallo, Carmine.
Edition: 1st ed.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 G356 2012.
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Customer service : skills for success
by Lucas, Robert W.
Edition: 5th ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 L83 2012.
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叫好叫座 : 如何締造完美的服務體驗?
by 梁偉強;
游漢明.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
; Audience:
Adult;
Publisher: 香港 : 香港城市大學出版社, c2006Other title: Professional service marketing..Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 L47 2006.
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Service failure : the real reasons employees struggle with customer service and what you can do about it
by Toister, Jeff.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : American Management Association, 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 T65 2013.
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The ten principles behind great customer experiences
by Watkinson, Matt.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Harlow, England ; New York : Pearson Education, 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 W385 2013.
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Service-ability : create a customer centric culture and gain competitive advantage
by Robson, Kevin.
Material type: Book; Format:
print
Publisher: Chichester, West Sussex : John Wiley & Sons, 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 R63 2013.
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Fans not customers : how to create growth in a no growth world
by Hill, Vernon W;
Andelman, Bob.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: London : Profile Books, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 H55 2012.
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
by Michelli, Joseph A.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c2008Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD57.7 M525 2008.
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Practical zendesk administration : [best practices for setting up your customer service platform]
by Vaughan, Stafford.
Edition: 1st ed.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Sebastopol, CA : O'Reilly Media, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 V375 2013.
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Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
by Evenson, Renee.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : American Management Association, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 E895 2012.
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Customer serviceEdition: 2nd ed.Material type: Book; Format:
print
Publisher: Boston : Pearson : National Restaurant Association , c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Oversized Book TX911.3 C8 N72 2013.
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Services marketing : integrating customer focus across the firm
by Zeithaml, Valarie A;
Bitner, Mary Jo;
Gremler, Dwayne D.
Edition: 6th ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill Irwin, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9980.5 Z45 2013.
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The customer service solution : managing emotions, trust, and control to win your customer's business
by Dasu, Sriram;
Chase, Richard B.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill Education, [2013]Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 D175 2013.
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Organizational schizophrenia : impact on customer service quality
by Gureja, Gopal K.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Los Angeles : SAGE Publications, 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 G867 2013.
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