High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

by Solomon, Micah.

Material type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : American Management Association, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 S6219 2012. Actions: Add to cart
Customer service : new rules for a social media world

by Shankman, Peter.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Indianapolis, Ind. : Que, c2011Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 S5194 2011. Actions: Add to cart

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
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