The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /
by Carlaw, Peggy; Deming, Vasudha kathleen.
Material type:
BookPublisher: New York : McGraw-Hill, c1999Description: xiv, 209 p. : ill. ; 24 cm.ISBN: 0070779740 (pbk.).Other title: Customer service training games.Subject(s): Employees -- Training of | Customer services -- Management
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5549.5.T7 C295 1999 (Browse shelf) | Available | 00023269 |
Total holds: 0
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| HF5549.5.T7 A734 2000 Warming up the crowd! : | HF5549.5 T7 B555 2013 Effective training : | HF5549.5.T7 B696 2003 Shake, rattle and roll! | HF5549.5.T7 C295 1999 The big book of customer service training games : | HF5549.5.T7 C298 1998 Great session openers, closers, and energizers : | HF5549.5 T7 C534 2010 Training fundamentals / | HF5549.5.T7 C54 2000 Training plus : |
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Lee Yan Fong Library
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Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG