Wired and dangerous [electronic resource] : how your customers have changed and what to do about it /
by Bell, Chip R; Patterson, John R. (John Rice); ProQuest (Firm).
Material type:
BookPublisher: San Francisco : Berrett-Koehler Publishers, c2011Description: vii, 248 p. : ill.ISBN: ; ; .Subject(s): Customer relations | Customer services | Customer loyalty | Internet | Electronic booksOnline resources: Click to View
Contents:
pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
No physical items for this record
Includes bibliographical references and index.
pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG