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Do you want to keep your customers forever?
by Pine, B. Joseph;
Peppers, Don;
Rogers, Martha.
Material type:  Book; Format:
print
; Literary form:
not fiction
Publisher: Boston, Mass. : Harvard Business Press, c2009Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.527 P56 2009.
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Complaint management excellence : creating customer loyalty through service recovery
by Cook, Sarah.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: London ; Philadelphia : Kogan Page, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.52 C66 2012.
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High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
by Solomon, Micah.
Material type: Book; Format:
print
bibliography
 ; Literary form:
not fiction
Publisher: New York : American Management Association, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 S6219 2012.
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The loyalty leap : turning customer information into customer intimacy
by Pearson, Bryan.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : Portfolio/Penguin, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.525 P43 2012.
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The commitment engine : making work worth it
by Jantsch, John.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : Portfolio/Penguin, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.525 J36 2012.
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Brand advocates : turning enthusiastic customers into a powerful marketing force
by Fuggetta, Rob.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Hoboken, N.J. : Wiley, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.55 F84 2012.
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The Tasti D-Lite way : social media marketing lessons for building loyalty and a brand customers crave
by Amos, James;
Emerson, B. J.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.1265 A46 2013.
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Wired and dangerous [electronic resource] : how your customers have changed and what to do about it
by Bell, Chip R;
Patterson, John R. (John Rice).
-- ProQuest (Firm) Material type: Book; Format:
electronic
available online
bibliography
; Literary form:
not fiction
Publisher: San Francisco : Berrett-Koehler Publishers, c2011Online Access: Click to View Availability: No items available
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