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The book of business awesome : how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /

by Stratten, Scott; Stratten, Scott.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : John Wiley & Sons, c2012Description: ix, 123, 127 p. ; 24 cm.ISBN: 9781118315224; 1118315227.Subject(s): Relationship marketing | Customer relations | Management
Contents:
[Awesome side]: How one man changed a billion-dollar brand -- Marketing is a verb -- Companies aren't awesome; people are -- Remarry your current customers -- The sun rises online -- Sporting event awesome -- I think geeks rule -- DKNY 4 U 2 -- PR stands for people react -- The Red Cross is getting slizzerd -- Grand Rapids serves up some humble pie -- The one thing more delicious than ice cream -- How to apologize to a woman -- How to ship out your reputation, and then return it -- You can't ignore what you hate -- The only good use for QR codes --Benefit of the brand doubt -- How to spice up an old brand -- How Manya made Vegas awesome -- Fractional reaction -- Third circle -- Reflecting on awesome -- Part man, part machine, all crowdfunded -- The social media ROI conversation -- Connect outside your field of vision -- Peripheral referrals -- 7 dollars and an iROI, lessons on social return on investment -- 30 tips for speakers -- Rocking a panel -- Shedding some social pounds -- You don't need the man if you are the man: why I love Louis CK -- The hall of fame -- Mr. Happy Crack -- Pimp my lift -- Nightmares -- An awesome sweatband -- Moncton snowblower -- Calgary Philharmonic -- A unicorn fighting a bear -- Awesome end.
[Unawesome side]: Unusually high call volume -- Marketing is a verb -- Customers don't see silos -- How to flip off your customers -- Bright shiny objects -- QR codes -- Groupon, social commerce psychology, and too many cupcakes -- What is the ROI of a pin? Skippy the social scaler -- Mobile madness -- Data is dangerous -- Toyota punk'd -- Kids don't play in crappy playgrounds -- The unsilent minority -- Respect the inbox -- Lies internet marketers tell -- Warm spam -- Social is human -- Human is social -- Lehigh Valley -- Outrage is contagious -- Check your facts -- Manning the wall -- Franklin goose -- Boners BBQ -- Cooks source -- Social extortion -- ConAgra -- 800 million not listening -- 5 percent of companies are awesome -- Win a chance to ruin your brand -- How we're killing Facebook -- Hall of shame -- Kenneth Cole -- Newt Gingrich -- Airline unawesome --Political unawesome -- Chrysler -- Dilbert -- The unawesome end.
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection
HF5415.55 S757 2012 (Browse shelf) Available 00008766
Total holds: 0

Two titles bound back to back and inverted.

[Awesome side]: How one man changed a billion-dollar brand -- Marketing is a verb -- Companies aren't awesome; people are -- Remarry your current customers -- The sun rises online -- Sporting event awesome -- I think geeks rule -- DKNY 4 U 2 -- PR stands for people react -- The Red Cross is getting slizzerd -- Grand Rapids serves up some humble pie -- The one thing more delicious than ice cream -- How to apologize to a woman -- How to ship out your reputation, and then return it -- You can't ignore what you hate -- The only good use for QR codes --Benefit of the brand doubt -- How to spice up an old brand -- How Manya made Vegas awesome -- Fractional reaction -- Third circle -- Reflecting on awesome -- Part man, part machine, all crowdfunded -- The social media ROI conversation -- Connect outside your field of vision -- Peripheral referrals -- 7 dollars and an iROI, lessons on social return on investment -- 30 tips for speakers -- Rocking a panel -- Shedding some social pounds -- You don't need the man if you are the man: why I love Louis CK -- The hall of fame -- Mr. Happy Crack -- Pimp my lift -- Nightmares -- An awesome sweatband -- Moncton snowblower -- Calgary Philharmonic -- A unicorn fighting a bear -- Awesome end.

[Unawesome side]: Unusually high call volume -- Marketing is a verb -- Customers don't see silos -- How to flip off your customers -- Bright shiny objects -- QR codes -- Groupon, social commerce psychology, and too many cupcakes -- What is the ROI of a pin? Skippy the social scaler -- Mobile madness -- Data is dangerous -- Toyota punk'd -- Kids don't play in crappy playgrounds -- The unsilent minority -- Respect the inbox -- Lies internet marketers tell -- Warm spam -- Social is human -- Human is social -- Lehigh Valley -- Outrage is contagious -- Check your facts -- Manning the wall -- Franklin goose -- Boners BBQ -- Cooks source -- Social extortion -- ConAgra -- 800 million not listening -- 5 percent of companies are awesome -- Win a chance to ruin your brand -- How we're killing Facebook -- Hall of shame -- Kenneth Cole -- Newt Gingrich -- Airline unawesome --Political unawesome -- Chrysler -- Dilbert -- The unawesome end.


Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG