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Flying high in a competitive industry : cost-effective service excellence at Singapore Airlines /

by Heracleous, Loizos Th; Wirtz, Jochen; Pangarkar, Nitin.
Material type: materialTypeLabelBookPublisher: Singapore ; New York : Mc Graw Hill, c2006Description: xxiii, 217 p. : ill. ; 24 cm.ISBN: 0071249648.Subject(s): Singapore Airlines -- History | Aeronautics, Commercial -- Singapore -- History
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		HE9874 S56 H47 2006 (Browse shelf) Available 00014683
Total holds: 0

Includes bibliographical references and index.

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG